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Refund Policy

Last updated: November 28th, 2025.

This Refund Policy applies to purchases and services made through UltimateAppsCA and any related offerings or services provided by UltimateAppsCA. References to "we", "us", or "our" include UltimateAppsCA and its services.

Minimal collection statement

We do not collect personal details about you unless it is necessary to provide a service you requested, required by law, or you voluntarily provide them.

Table of Contents

Summary

We generally do not provide refunds for payments made on our services. Purchasing a service constitutes acceptance that the sale is final, unless an exception applies or otherwise required by applicable law. This no-refund approach is appropriate for bespoke services, deposits, and project-based work where work commences upon payment.

Scope

This Policy covers paid services, deposits, and fees charged for project work, consulting, and digital goods sold directly by UltimateAppsCA.

No Refund Policy

Except as set out below, all payments are non-refundable. By purchasing services you acknowledge and agree that payments are final.

Exceptions

Exceptions are rare but may include:

  • Duplicate charges or clear billing errors confirmed with our payment processor.
  • Where required by applicable law or consumer protection regulations in your jurisdiction.
  • Material breach of an express written agreement by us.

How to Request a Refund

To request a refund, please do the following:

  1. Include an invoice/order number or proof of payment.
  2. Email support@ultimateapps.ca with your request and supporting documentation.
  3. We will acknowledge receipt within 7 business days and may request additional information to verify the claim.
  4. If approved, refunds will be processed using the original payment method where possible. The timing to receive a refund may vary depending on your bank or payment provider.

Payment Processing & Fees

Payments processed through third-party gateways are subject to their terms. We are not responsible for processing fees charged by payment providers and may not be able to recover fees when issuing refunds.

Dispute Resolution

If a payment dispute arises, parties should contact us at the address below to attempt an amicable resolution.

Contact

For refund requests or questions: support@ultimateapps.ca. General inquiries: support@ultimateapps.ca.

This Refund Policy may be updated occasionally. The "Last updated" date at the top of this page indicates the most recent revision; please check this page periodically.